Opnieuw, over een herhalend thema op deze blog. Over deskundigheid die blind maakt en over de discipline die nodig is om dat tegen te werken. Maar discipline is ook moeilijk op te brengen … en daarom gaat het boek van Atul Gawande over een hulpmiddel: de checklist.
“Know-how and sophistication have increased remarkably across almost all our realms of endeavor, and as a result so has our struggle to deliver on them. You see it in the frequent mistakes authorities make when hurricanes or tornadoes or other disasters hit. You see it in the 36 percent increase between 2004 and 2007 in lawsuits against attorneys for legal mistakes—the most common being simple administrative errors, like missed calendar dates and clerical screwups, as well as errors in applying the law. You see it in flawed software design, in foreign intelligence failures, in our tottering banks—in fact, in almost any endeavor requiring mastery of complexity and of large amounts of knowledge.” [p.11]
“Discipline is hard — harder than trustworthiness and skill and perhaps even than selflessness. We are by nature flawed and inconstant creatures. We can’t even keep from snacking between meals. We are not built for discipline. We are built for novelty and excitement, not for careful attention to detail. Discipline is something we have to work at.” [p.183]
[Bron: Atul Gawande (2009). The Checklist Manifesto - how to get things right. New York: Metropolitan Books.]
